Support

How can we help?

Email [email protected] with a question about the app, a problem importing a report, or a request concerning this website.

Before writing

• Do not email lab reports, results or other personal health information.
• Include your iOS version and the screen where the problem happened.
• Describe what you expected and what appeared instead.

Your data

TRT Logbook has no account or server, so support cannot inspect, recover or delete records on your phone. The privacy policy explains where data is kept and how to remove it.

TRT Logbook Pro

Pro is an auto-renewable subscription sold through the App Store. The app cannot cancel it for you. To cancel or change a subscription, open the iOS Settings app, tap your name, then Subscriptions, then TRT Logbook Pro.

Cancelling, or letting Pro lapse, deletes nothing. Doses, blood work, wellness entries and exports stay on the device. Restore Purchases in App Preferences brings an existing subscription onto a new iPhone signed in with the same Apple Account.

Refunds are issued by Apple, not by the app. Request one from reportaproblem.apple.com.

Medical questions

TRT Logbook records and visualises information. It does not provide dosing or medical advice. Questions about treatment, symptoms or results belong with your prescriber.